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OUR PROMISE TO YOU

90-Day Outcomes Guarantee

For new Diabetes Program members, we stand behind your results. Complete your first three months and if you don't see improvement in at least one qualifying health outcome, you're eligible for a 50% refund.
"New Diabetes Program members must enroll and begin by September 1, 2026."

How It Works

If a program isn't the right fit, our guarantee is simple. Here's everything you need to know.

01

Eligibility Requirements

Complete the full three-month program

Complete all required lab work

Attend all required RD appointments and follow RD guidance

Complete all FMD cycles recommended by your RD (typically three)

Track required metrics using the L-Nutra smart scale

02

Data Sources

Only L-Nutra lab results and smart scale data are used for evaluation, keeping every assessment consistent and controlled.

03

Refund Window

Submit refund requests within 4 weeks of lab completion. Labs are recommended 10–14 days after your third FMD cycle, so you have enough time once your results are in.

04

Clinical Determination & Exclusions

Your Registered Dietitian (RD) determines whether clinical requirements are met. Exclusions apply, including but not limited to pregnancy, hospitalization, major medical events, and new medications that materially affect outcomes.

No drug-related side effects
Type 2 Diabetes
Weight Loss
Insulin Resistance
Hypertension

The guarantee is satisfied with a measurable improvement in any one of the following:

A1C

Blood pressure

Cholesterol

Weight

Reduction of diabetes-related medications (subject to MD approval)

Improvement in a single metric qualifies — it does not matter if another metric worsens.

Frequently Asked Questions

How long do I have to request a refund?

How long do I have to request a refund?

Which products are covered by the guarantee?

Which products are covered by the guarantee?

How long does it take to receive my refund?

How long does it take to receive my refund?

Do I have to pay for return shipping?

Do I have to pay for return shipping?

Need a hand?

Our support team is here to help with anything about your guarantee.

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Still Have Questions?

Our team is here to help. Reach out and we'll walk you through everything you need to know about your guarantee.